Books arrived...now I am pissed!

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MrHemlocks
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Books arrived...now I am pissed!

Post by MrHemlocks » Tue May 08, 2012 8:29 am

:evil:

I ordered both the collectors and standard edition books and they arrived today. Boy was I happy! Only to find after opening the box ALL the corners were bent and some slightly torn via shipping/packaging. What gives? Why could you not pack them the way AMAZON.COM does? They place the books on sturdy cardboard, that is little larger than the books, and wrap the cardboard and books together. Then place the wrapped books into a larger box so as the coners are protected.

So upset I can not even type now...

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Re: Books arrived...now I am pissed!

Post by fjw70 » Tue May 08, 2012 8:40 am

Hmm . . What is the mature way to handle this?

A) Call/email CS and calmly tell them the problem and give them a chance to correct it, or

B) get pissed and rant on the message boards?

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Re: Books arrived...now I am pissed!

Post by DimitriX » Tue May 08, 2012 8:57 am

I go for:

C: Do both

:D

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Re: Books arrived...now I am pissed!

Post by fjw70 » Tue May 08, 2012 9:03 am

DimitriX wrote:I go for:

C: Do both

:D
Wrong. Try again. :D

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Re: Books arrived...now I am pissed!

Post by Karaptis » Tue May 08, 2012 9:05 am

DimitriX wrote:I go for:

C: Do both

:D
LOL I must admit my answer would be that too. Sounds like the USPS "went postal" on your order pun intended. That completely blows!

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blindelf
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Re: Books arrived...now I am pissed!

Post by blindelf » Tue May 08, 2012 9:13 am

I was worried when I saw the type of box the book came in because in my own
experience the USPS is awfully good at banging box corners and bending up
books inside. Luckily my copy was fine but yeah, you should give customer
service the opportunity to make it right before getting TOO upset, these things
do happen.

And Amazon's shipping is no guarantee either, I recently sent back 3 copies
of the same Paizo book to Amazon that kept arriving with tears and prangs
in the cover...it's frustrating being a collector sometimes.

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Re: Books arrived...now I am pissed!

Post by ragboy » Tue May 08, 2012 10:25 am

At this point, I'd be happy if the book showed up on fire...as long as it was burning slow enough for me to read it. :) Haven't checked the mail today, yet...
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Re: Books arrived...now I am pissed!

Post by DimitriX » Tue May 08, 2012 11:11 am

ragboy wrote:At this point, I'd be happy if the book showed up on fire...as long as it was burning slow enough for me to read it. :) Haven't checked the mail today, yet...
Talk about "hot off the presses"!

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Re: Books arrived...now I am pissed!

Post by Coleston the Cavalier » Tue May 08, 2012 12:43 pm

ragboy wrote:At this point, I'd be happy if the book showed up on fire...as long as it was burning slow enough for me to read it. :) Haven't checked the mail today, yet...
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Re: Books arrived...now I am pissed!

Post by PeelSeel2 » Tue May 08, 2012 1:33 pm

My foil copy had some scuffs. I figure it will get beat to crap gaming anyways.

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Re: Books arrived...now I am pissed!

Post by mythfish » Tue May 08, 2012 2:01 pm

Yeah, mine has slightly bent corners, but nothing that wouldn't happen after a couple weeks of use anyway.
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Re: Books arrived...now I am pissed!

Post by DCCfan » Tue May 08, 2012 2:02 pm

ragboy wrote:At this point, I'd be happy if the book showed up on fire...as long as it was burning slow enough for me to read it. :) Haven't checked the mail today, yet...
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Re: Books arrived...now I am pissed!

Post by maasenstodt » Tue May 08, 2012 5:49 pm

mythfish wrote:Yeah, mine has slightly bent corners, but nothing that wouldn't happen after a couple weeks of use anyway.
I had the same experience and I certainly expected the packaging to be better. Having said that, I'm more of a gamer than a collector and my excitement about using this great, inspiring game in actual play far outweighs my desire to have it look pretty.

For someone who leans the other way, though, I can appreciate being disappointed. :(

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Re: Books arrived...now I am pissed!

Post by jmucchiello » Tue May 08, 2012 9:14 pm

Remember, not all books survive the funnel.

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Re: Books arrived...now I am pissed!

Post by Ravenheart87 » Tue May 08, 2012 9:18 pm

And also remember, that your funnel was quite short compared to mine.
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Re: Books arrived...now I am pissed!

Post by blindelf » Wed May 09, 2012 12:49 am

jmucchiello wrote:Remember, not all books survive the funnel.
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Re: Books arrived...now I am pissed!

Post by Stainless » Wed May 09, 2012 1:45 am

I await with trepidation my book to arrive in the UK.
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Re: Books arrived...now I am pissed!

Post by RevTurkey » Wed May 09, 2012 3:04 am

Yes me too. The UK Royal Mail will probably saw my book in half before I get it :D

Fingers crossed anyway.
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MrHemlocks
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Re: Books arrived...now I am pissed!

Post by MrHemlocks » Wed May 09, 2012 3:58 am

fjw70 wrote:Hmm . . What is the mature way to handle this?

A) Call/email CS and calmly tell them the problem and give them a chance to correct it, or

B) get pissed and rant on the message boards?

By the way I sent an email to CS...nothing yet.

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Re: Books arrived...now I am pissed!

Post by BlackFalconKY » Wed May 09, 2012 5:05 am

Still anxiously awaiting my DCC copy. I received the Pathfinder core rulebook from Amazon with a partially smashed corner, but the outer box was fine. It's not always the USPS, and no system is ever 100% perfect.

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Re: Books arrived...now I am pissed!

Post by Vanguard » Wed May 09, 2012 5:33 am

And it hasn't even been 24 hours.
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Re: Books arrived...now I am pissed!

Post by finarvyn » Wed May 09, 2012 6:34 am

jmucchiello wrote:Remember, not all books survive the funnel.
I have to admit, this is funny. :lol:

Not the thread, of course, and I'm hoping that other copies arrive without damage.
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Re: Books arrived...now I am pissed!

Post by Thane » Wed May 09, 2012 7:16 am

fjw70 wrote:Hmm . . What is the mature way to handle this?

A) Call/email CS and calmly tell them the problem and give them a chance to correct it, or

B) get pissed and rant on the message boards?
Some folk parted with a lot of money so they could own a nice 'limited edition'. The standard copy, is probably the one that's going to get bashed around a bit. Intentional of course, because the limited edition is the one he would like to keep for a very long time. It's special by default. Not too much to ask that it looks tidy on the shelf.

You berating him for venting is uncalled for in my book.

Personally I think he had every right to vent - pointless as it was.
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Re: Books arrived...now I am pissed!

Post by Vanguard » Wed May 09, 2012 7:45 am

Thane wrote:
fjw70 wrote:Hmm . . What is the mature way to handle this?

A) Call/email CS and calmly tell them the problem and give them a chance to correct it, or

B) get pissed and rant on the message boards?
Some folk parted with a lot of money so they could own a nice 'limited edition'. The standard copy, is probably the one that's going to get bashed around a bit. Intentional of course, because the limited edition is the one he would like to keep for a very long time. It's special by default. Not too much to ask that it looks tidy on the shelf.

You berating him for venting is uncalled for in my book.

Personally I think he had every right to vent - pointless as it was.
Right, but it's not like Goodman Games intentionally sent him a dinged up copy. I can understand venting when anticipation levels are this high, but starting a topic for it is a little excessive when we already have a thread of people showcasing their books.

None of the venting is going to solve the problem.
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Re: Books arrived...now I am pissed!

Post by Thane » Wed May 09, 2012 7:53 am

Vanguard wrote:Right, but it's not like Goodman Games intentionally sent him a dinged up copy.
I'm sure they didn't.
Vanguard wrote:I can understand venting when anticipation levels are this high, but starting a topic for it is a little excessive when we already have a thread of people showcasing their books.
But that's how he chose to vent.
Vanguard wrote:None of the venting is going to solve the problem.
It might.
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