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PostPosted: Thu Mar 05, 2015 10:20 am 
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Gongfarmer

Joined: Thu Mar 05, 2015 10:17 am
Posts: 1
Does a shipping confirmation get sent out from the store, or is it part of the old school feel? Impatiently hating having a snow day and no book.


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PostPosted: Fri Mar 06, 2015 5:23 pm 
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Cold-Hearted Immortal
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Joined: Fri Mar 10, 2006 1:46 pm
Posts: 3036
Location: Left Coast, USA
FLGS: Bizarro World
Been awhile since I ordered directly from the online store, but IIRC you places your order and waitses. Old school-style.

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Gnome Boy (a.k.a. "Jon") • DCC play-tester @ DDC 35, Feb 2011. • Beta DL 2111, 7:00 AM PT, 8 June 11.
Playing RPGs since 1977 • Quasi-occasional member of the Legion of 8th-Level Fighters.

Link: Here Be DCC Monsters


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PostPosted: Tue Mar 24, 2015 4:05 am 
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Wild-Eyed Zealot
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Joined: Sun Jul 08, 2012 3:12 pm
Posts: 54
Location: Frozen Northern Ohio
I come from the era of mail orders, money orders, and "Please allow 4-6 weeks for delivery." We're living in a golden age of ordering/receiving products. Patience, young one.

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PostPosted: Wed Apr 06, 2016 11:38 am 
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Ill-Fated Peasant
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Joined: Mon Apr 04, 2016 9:34 am
Posts: 4
FLGS: Shuffle and Cut, La Habra, CA
Just picked up DCC RPG from a LGS and really excited about diving into it with my gaming group.

However, I picked up additional materials and swag this week from the online store......and no confirmation of my order, no tracking number, no reply to my emails, nothing!

I get the "old school vibe", and I mean I really dig it. But not when I make a $90 purchase at the online store -- am I correct that no one gets any communication regarding orders placed online?


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PostPosted: Thu Apr 07, 2016 1:46 pm 
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Cold-Hearted Immortal
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Joined: Fri Mar 10, 2006 1:46 pm
Posts: 3036
Location: Left Coast, USA
FLGS: Bizarro World
cajunofficer wrote:
...am I correct that no one gets any communication regarding orders placed online?

I think you should have had a confirmation from PayPal that the payment went through, yeah?

I wouldn't say there isn't *any* communication for people placing orders, just not that hand-holding sort of communication we've all come to expect from online shopping... "Your order was placed" "Your order is being packed" "Your order has shipped!" "Your order will be delivered to your address today" etc.

If you have questions about the order, I think they do answer those -- just keep in mind, it's a small operation (I'm honestly not sure if they 'operate' 5 days a week, or not), and they may not get back to you super fast...

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Gnome Boy (a.k.a. "Jon") • DCC play-tester @ DDC 35, Feb 2011. • Beta DL 2111, 7:00 AM PT, 8 June 11.
Playing RPGs since 1977 • Quasi-occasional member of the Legion of 8th-Level Fighters.

Link: Here Be DCC Monsters


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PostPosted: Sun Apr 10, 2016 1:22 pm 
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Ill-Fated Peasant
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Joined: Mon Apr 04, 2016 9:34 am
Posts: 4
FLGS: Shuffle and Cut, La Habra, CA
I did get payment confirmation from PayPal, but that does not confirm that GG has received my order. PayPal is just the bank involved in the transfer of funds, not confirming/processing my order. If my order was, lets say under $50 bucks, I wouldn't really care, but this was $90...so its reasonable to ensure they received and are processing it.

So after a few days, I got a an email reply from Keith confirming my order had been received and they would ship it as soon as they are able. All good/no issues. :D

However, I also received an anonymous separate email reply from Goodman Games that was, well...snarky. I wouldn't think they would be kinda bitchy as a company, especially since I got a nice email from Keith, but I guess they don't like you emailing them and asking about your order.

So, the take-away for everyone is this: GG online purchases will not be confirmed unless you email Keith directly, and there won't be any notification of shipments, tracking numbers, etc. You will get it when you get it. Sucks, but that is what GG thinks is appropriate customer service. Great products/weak customer service.


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PostPosted: Sun Apr 10, 2016 3:17 pm 
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Cold-Hearted Immortal
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Joined: Fri Mar 10, 2006 1:46 pm
Posts: 3036
Location: Left Coast, USA
FLGS: Bizarro World
Having used PayPal in the past as a shopping cart system myself, PayPal sends the buyer and e-mail and are also sending the seller an e-mail with the order, all at once. FWIW. PayPal's note is the equivalent of "your order was placed", more or less.

cajunofficer wrote:
However, I also received an anonymous separate email reply from Goodman Games that was, well...snarky....

And that is ...weird. I don't recall ever getting an anonymous e-mail from them. And certainly not one that was snarky. What address did it come from? The same as Keith's? Not that it's any of my business -- it just sounds odd.

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Gnome Boy (a.k.a. "Jon") • DCC play-tester @ DDC 35, Feb 2011. • Beta DL 2111, 7:00 AM PT, 8 June 11.
Playing RPGs since 1977 • Quasi-occasional member of the Legion of 8th-Level Fighters.

Link: Here Be DCC Monsters


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PostPosted: Tue Apr 12, 2016 9:34 pm 
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Ill-Fated Peasant
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Joined: Mon Apr 04, 2016 9:34 am
Posts: 4
FLGS: Shuffle and Cut, La Habra, CA
Yeah, it was from: info@goodmangames.com. I emailed Keith first, and when I didn't get a response, I emailed "info"....I got keith's reply, then a while later got the grumpy one from "info".

Not a big deal, really....whatever.

On a side note, we ran our first funnel this past Sunday, and DCC was more fun than we expected. Now I am really looking forward to the modules I ordered!


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PostPosted: Mon Dec 26, 2016 11:52 pm 
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Gongfarmer

Joined: Mon Dec 26, 2016 11:38 pm
Posts: 1
FLGS: GameStop
Hello Everyone! I am new to this forum. Can anyone help me with the ordering steps of Goodman Games Online Store?

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PostPosted: Tue May 16, 2017 5:13 pm 
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Gongfarmer

Joined: Tue May 16, 2017 5:01 pm
Posts: 1
FLGS: goodman
DDC is one of my favorite game and I've been wanting to play it again. I was busy with my term paper with procustomwriting as my reference. And now that I'm about to be finished with all those stuff, I can't wait to play my favorite game again.


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